Refund policy

All sales are final. We don't accept returns or give refunds for a change of mind.

Damaged, defective, or wrong item. Email hello@thewellplace.co within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost to you, and you don't need to send anything back.

Lost in transit. If tracking shows your order never arrived, email us within 14 days of the estimated delivery date and we'll send a replacement.

Opened products. Opened supplements can't be returned. If a product you opened has a problem, arrived with a broken seal, or doesn't match its description, tell us within 14 days and we'll replace it.

Incorrect addresses, refused, and unclaimed packages. Please double-check your shipping address at checkout. If a package comes back to us because the address was incomplete or incorrect, delivery was refused, or it went unclaimed, we can reship it once you cover the cost of reshipping.

Allergens and ingredients. Please read the ingredient and allergen information on each product page before you order. A few of our products contain milk, shellfish, tree nuts, or bee products. If you have a reaction to anything you bought from us, contact us right away. We keep a record of every report.

If we can't ship your order. If something keeps us from shipping your order, we'll let you know, and you can cancel it for a full refund to your original payment method.

Questions: hello@thewellplace.co